1. Overview
Thank you for shopping at CNNEHOME. We are committed to providing you with high-quality products and a worry-free shopping experience. If you are not completely satisfied with your purchase, please contact us, and we will be happy to assist you.
2. Return Period & Conditions
- Return Period: You may request a return within 30 days from the date you received the item.
- Condition of Items: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
- Non-Returnable Items: For hygiene and product specificity reasons, the following items cannot be returned:
- Personal care and intimate apparel (e.g., underwear, swimwear).
- Customized or personalized items.
- Blind boxes or mystery items once opened.
- Items marked as "Final Sale."
3. Return Shipping Costs
- Non-Quality Issues: For returns due to personal preference, wrong size, etc., the return shipping cost is borne by the customer.
- Quality Issues: If the item is damaged, defective, or significantly different from the description, CNNEHOME will cover the return shipping costs. Please provide clear photos of the issue when requesting a return.
4. Refund Process & Timing
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 3-5 business days.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Please note that depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
5. Exchanges
If you need to exchange an item for a different size or style, please contact us within 30 days of receiving your order. We will guide you through the exchange process.
6. Contact Us
If you have any questions regarding returns or refunds, please contact our customer service team:
